24/7 Support
Real humans, every hour of every day. No chatbots, no overseas call centers, no hold music. Pick up the phone at 3 AM on a Sunday and you'll get a licensed advisor in under two minutes.
How to reach us
- Phone: (888) 710-7056 — answered live, 24/7. Average pickup: under 90 seconds.
- Live chat: Available in-app and on the dashboard. Median response time: under 3 minutes.
- Email: Admin@IndustryADV.com. Responded to within one business day.
- Scheduled calls: Book a 30-minute call with your assigned advisor any time.
What's covered
Every Industry Advisors subscription includes unlimited support. There's no per-minute charge, no tier-based throttling, no "premium support" upgrade. Specifically:
- Bookkeeping questions — categorization, reconciliation, reports
- Tax questions — estimated payments, deductions, multi-state, IRS letters
- Formation questions — entity choice, state requirements, annual reports
- Compliance questions — registered agent, BOI filing, business licenses
- General financial strategy — pricing, hiring, structure, planning
What we won't do
We won't give you investment advice (we're not licensed for it), provide legal counsel (we're not attorneys), or audit a tax return we didn't prepare (conflict of interest). If you need any of those, we'll refer you to a trusted partner in our network at no charge.
Who answers the phone
Every advisor on our support line is a licensed CPA, Enrolled Agent, paralegal, or trained advisory specialist. Average tenure at the firm: 6 years. The person you talk to today is likely to be the same person you talk to next year.
Your dedicated advisor
Every subscriber is assigned a primary advisor at signup. They know your business, your books, your tax situation, and your goals. When you call the 24/7 line, you can ask for them by name — or talk to whoever picks up if it's faster. Your choice.