Return and Refund Policy
Industry Advisors — Return and Refund Policy
Effective Date: October 30, 2025 Last Updated: October 30, 2025
1. Overview
This Return and Refund Policy ("Policy") describes when and how you may request a refund for products and services purchased from Industry Advisors. Industry Advisors is a d/b/a of Kushite Capital Corporation, a Wyoming corporation ("Company," "we," "us," or "our"). This Policy applies to purchases made through www.industryadv.com and its authorized subdomains (formations.industryadv.com, bookkeeping.industryadv.com, support.industryadv.com, tax.industryadv.com, and portal.industryadv.com), and to any orders placed via our official Company communications.
By placing an order, you agree to the terms of this Policy. This Policy is incorporated by reference into our Terms of Service.
2. 30-Day Money-Back Guarantee
We stand behind our services. If you are not satisfied with an eligible Industry Advisors service, you may request a full refund of the service fee within thirty (30) calendar days of the original purchase date, subject to the exclusions and conditions described below.
What the guarantee covers. The 30-Day Money-Back Guarantee applies to the service fee portion of any eligible Industry Advisors service, including:
- Business formation preparation and filing assistance (LLC, corporation, DBA, and similar)
- Registered agent service (Company portion of the fee only, prorated as applicable)
- Bookkeeping setup and monthly bookkeeping services
- Tax organization, tax resource, and administrative tax-support services
- Compliance-calendar, annual-report, and BOI-report preparation services
- Digital products, Action Kits, guides, courses, templates, and downloadable resources
- Consultations, coaching sessions, and subscription plans
What the guarantee does not cover. The following amounts are non-refundable even during the 30-day window, because they are paid out of pocket to third parties or governments on your behalf and are not retained by the Company:
- State and government fees, including but not limited to: state filing fees, expedited processing fees, franchise taxes, publication fees, certified-copy fees, apostille fees, EIN third-party administrative fees, BOI FinCEN fees, and any similar state, federal, or municipal charges.
- Third-party pass-through costs, including: payment-processor fees, courier and shipping costs, notary fees, third-party registered-agent fees when a non-Company agent is used, professional-service fees paid to CPAs, attorneys, or other licensed professionals, banking or verification vendor fees, and any similar out-of-pocket costs.
- Non-refundable purchase categories, including custom or bespoke work already delivered, hours already worked on hourly-billed engagements, and services expressly marked "final sale" or "non-refundable" at the point of purchase.
For any refund granted, the Company will refund the service-fee portion only. Government and third-party amounts already remitted on your behalf remain with those recipients and must be recovered — if at all — directly from them per their own rules.
3. Digital Products and Action Kits
Digital products (guides, Action Kits, templates, spreadsheets, courses, and other downloadable or streamed content) are eligible for the 30-Day Money-Back Guarantee provided your refund request is submitted within 30 days of purchase and you have not downloaded and used the material in bad faith (for example, downloading the entire kit, using the templates commercially, and then requesting a refund). Access to the digital product is revoked once a refund is issued.
4. Subscriptions and Recurring Billing
Subscription plans (monthly or annual bookkeeping, registered agent service, compliance monitoring, membership plans, and similar) are billed on a recurring basis and renew automatically until cancelled.
- New-customer 30-day guarantee. New subscribers may request a full refund of the first billing period within 30 days of the initial charge, subject to the exclusions in Section 2.
- Cancellations after the first 30 days. You may cancel at any time. Cancellation stops the next scheduled billing cycle; the current cycle is not prorated or refunded except where required by law.
- Annual plans. For annual plans cancelled after the initial 30-day window, no refund is issued for the remaining months, though service continues through the end of the paid period.
To cancel a subscription, contact support@industryadv.com or use the cancellation controls in portal.industryadv.com.
5. Business Formation Services — Special Rules
Business formation (LLC/corporation filing preparation) involves government filings that cannot be reversed once submitted.
- Before filing is submitted to the state: You may request a full refund of the Industry Advisors service fee. Any state fees already paid on your behalf are non-refundable to the extent they cannot be reclaimed from the state.
- After filing is submitted to the state: The service fee remains refundable for up to 30 days from purchase, but state filing fees, expedited fees, publication fees (where applicable), and other government charges are not refundable, because those funds have already been remitted to the state.
- Dissolution. If you wish to dissolve a newly formed entity, you may retain us for dissolution as a separate paid service; the dissolution service is not automatic and involves its own state fees.
6. Tax and Bookkeeping Services — Special Rules
- Tax organization, tax resource, and administrative tax-support services are eligible for the 30-day guarantee on unused hours or unbegun engagements.
- Once tax documents have been prepared, reviewed, or filed with a tax authority on your behalf, the associated service is deemed delivered and is not refundable, except for any unused prepaid balance in the same 30-day window.
- Monthly bookkeeping services are refundable pursuant to Section 4 (Subscriptions).
7. Physical Products
If Industry Advisors makes physical items available (kits, printed workbooks, merchandise), the following applies:
- Physical items must be returned unopened, undamaged, and in original condition within 30 days of receiving the product.
- A shipping label may be provided by our Customer Support team; return shipping and handling costs are deducted from the final refund unless the item was defective or shipped in error.
- Refunds are credited to the original payment method within 15 business days after we receive and inspect the returned product.
- Accessory items and items expressly marked "final sale" are non-returnable.
- We are not responsible for damage caused after delivery, addresses entered incorrectly by the customer, or lost packages arising from carrier issues (though we will assist in filing carrier claims where possible).
8. Damaged or Defective Products
If a physical product arrives damaged or defective, contact us within 30 days of delivery at support@industryadv.com with:
- Your order number
- A description of the damage or defect
- Time-stamped photos of the item and packaging
At our option, we will provide a replacement or a refund. Refunds under this section are processed within 15 business days of our receipt of the returned item or verification of the defect.
9. How to Request a Refund
To request a refund, contact us within the applicable window:
- Email: support@industryadv.com (subject line: "Refund Request — Order #____")
- Mail: Kushite Capital Corporation (d/b/a Industry Advisors), Attention: Customer Support, 30 Wall Street, New York, NY 10005
Please include:
- Your full name and the email associated with your account
- Your order number and date of purchase
- The product or service you are requesting a refund for
- A brief description of the reason for the request
We will acknowledge receipt of your request within three (3) business days and issue a decision within ten (10) business days. Approved refunds are credited to the original payment method within fifteen (15) business days of approval.
10. Chargebacks and Payment Disputes
If you dispute a charge with your card issuer, bank, or payment processor without first contacting us, you agree that we may pause or terminate your account, revoke access to digital products, and require payment of a chargeback-handling fee up to the amount permitted by law. Please contact support@industryadv.com first — we resolve almost all issues without a chargeback.
11. Promotional Codes, Discounts, and Coupons
- Discount codes must be applied at checkout; codes cannot be applied to orders after the order is placed.
- Promotional discounts are not stackable unless expressly stated.
- If you receive a refund for an order that used a discount code, the refund amount equals the amount you actually paid — not the pre-discount price.
12. Products and Services Not Eligible for Refund
Unless otherwise required by law, the following are not eligible for refund at any time:
- Government fees, state filing fees, franchise taxes, publication fees, EIN service fees remitted to the IRS, BOI FinCEN fees, and any similar governmental charges
- Third-party pass-through costs (courier, notary, publication vendors, payment-processor fees, professional-service fees paid to licensed professionals)
- Services expressly marked "final sale" or "non-refundable" at checkout
- Custom or bespoke work already delivered and accepted
- Referrals, credits, gift cards, and store credit
- Any product or service purchased more than 30 days prior to the refund request
13. International Orders
We currently ship physical products only within the United States. Digital products and services are available where lawful. Users accessing our Services outside the United States are responsible for compliance with local law and any local taxes, customs, or import charges. Any such charges are not refundable by the Company.
14. Statutory Rights
Nothing in this Policy limits any non-waivable rights you have under applicable consumer-protection law. Where local law provides greater rights (for example, a longer cooling-off period), we will honor those rights to the extent required.
15. Changes to This Policy
We may update this Policy from time to time. The updated Policy will be posted at www.industryadv.com/pages/refund-policy with a revised "Last Updated" date. Refund requests are governed by the version of the Policy in effect at the time of the original purchase.
16. Contact Us
For refund questions, cancellations, or disputes, please contact:
Industry Advisors — Customer Support
Kushite Capital Corporation d/b/a Industry Advisors
30 Wall Street
New York, NY 10005
Email: support@industryadv.com
Legal notices: legal@industryadv.com
Last Updated: October 30, 2025